Last Updated: August 2026
At Wexolo, we want to ensure you are completely satisfied with our private in-browser video tools. Because our service delivers digital credit passes for instant use, the following refund terms apply to all purchases processed via PayPal.
If you purchase a Starter Pass or Creator Pack and decide you no longer want to use the service, you are eligible for a 100% full refund within 7 days of purchase, provided that zero (0) credits have been consumed from the token pass.
Your credits are designed to be deducted only upon a successful video export. If a technical glitch, browser crash, or system error consumes a credit without providing your rendered video file, please contact us immediately. We will happily audit your session and either restore your missing credit or issue a full refund for the affected video.
Once credits from a pass have been used to successfully render and export videos, the pass is considered partially consumed. Partially used credit passes are non-refundable, except in cases where a persistent technical error prevents you from using the remaining credits.
To initiate a refund request, please email us at support@wexolo.com with the following details:
Refund requests are typically processed within 24 to 48 hours.