Frequently asked questions

No. Paid plans change file-size limits and unlock batch processing — they don't change where processing happens. The only thing that ever reaches our servers is a signed license token that proves your plan, generated after PayPal confirms payment on PayPal's own servers.

A few tools (subtitle translation, video watermark removal, OCR-based redaction and invoice extraction) optionally load a public model or engine from a CDN into your browser on first use. That's a real, sometimes sizeable download — it has to come from somewhere for a local tool to work offline afterward — but it's downloaded to your browser, not uploaded from it. Each of those tool pages says so directly.

Because it isn't, and we'd rather tell you that than oversell it. It uses FFmpeg's real delogo filter, which interpolates a marked region from its surrounding pixels — genuinely useful on static logos over simple backgrounds, but not the same as a model reconstructing a complex background.

No — it's real, verified bicubic interpolation plus sharpening, not a neural super-resolution model. We didn't have an actual trained model file we could honestly bundle, so we shipped something real instead of something we couldn't back up.

After a successful PayPal capture, our server signs a small token (your plan and an expiry date) with a secret key that never leaves our backend. Your browser stores that token and shows it to us before unlocking a Pro feature. It can't be edited or forged client-side.

Use the "Restore access" box on the pricing page with your PayPal order ID and the email you paid with. We verify that directly with PayPal before reissuing your license token.

Yes, any time. Since billing is handled by PayPal, cancel from your PayPal account's automatic payments settings, or email us and we'll cancel it for you. See our refund policy for timing.

Business plans can be invoiced annually — contact us and we'll set it up manually.

Support/contact messages, a billing email if you subscribe, and basic server logs. We don't collect the files, audio, or documents you process through any tool. Full detail in our Privacy Policy.

Email security@wexolo.com before disclosing publicly — see our security page for our disclosure process.

We've built the legal and technical groundwork for both from day one — see our GDPR & data rights page for the details, including how to exercise your rights.